The Internet Centre is dedicated to offering you affordable and reliable telecommunication products and services to the best of our ability. We acknowledge that unexpected situations can arise, and we are committed to working with you to find reasonable solutions that benefit you, our clients, our shareholders, and our company. To ensure your concerns are addressed appropriately, we have established the following process to resolve complaints and ensure you are heard by the relevant teams and leaders within our organization.
For initial inquiries and support, please contact us at support@incentre.com. Our team is committed to responding to all emails within 2 business days. This method ensures that your concerns are documented and can be reviewed by the appropriate personnel to provide you with a comprehensive resolution.
If you prefer, you can also reach out to us through our support contact form available at incentre.net/contact-us. This form allows you to provide detailed information about your issue, helping us direct your concern to the right department for a swift and effective response.
For more immediate assistance, you can contact us by phone at 780-450-6787 during business hours. Our customer service representatives are available to provide direct support and address your concerns in real-time, ensuring a prompt and personal approach to resolving any issues you may have.
The CCTS is an independent agency dedicated to resolving consumer complaints about telecom and TV services, as well as complaints from small business customers regarding their telecom services, all free of charge. If you have a complaint about your telephone, wireless, internet, or TV service, you should first attempt to resolve it directly with your service provider. If you are unable to reach a satisfactory resolution, the CCTS may be able to assist you. For more information, visit their website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.